Liability Exemptions - Visa

Arius Holidays is only responsible for submitting the visa application on behalf of the applicant and cannot be held responsible for the result of the application. It must be noted that the grant or refusal of the visa is at the sole discretion of the Embassy of the respective Country and Arius Holidays is neither involved in the process nor is liable or responsible in any manner whatsoever for any delay in processing or grant or rejection of the visa application of any applicant by the Embassy, and the Embassy reserves the right to ask for further documentation and to refuse the visa application.

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The approval of the application is subject to the government of the country to which the visa is applied. Arius Holidays is not responsible for application results which are caused by inaccurate information or from a mistake made by the applicant.

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Arius Holidays reserves the right to cancel an applicant’s registration and to delete their personal information if he or she: does not meet eligibility requirements and therefore is not considered suitable to complete the online or offline application; gives erroneous or fraudulent personal information or participates in any activity which is unlawful; disregards, changes, deletes or omits any part or section of the required procedure for registration.

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Arius Holidays is not liable whatsoever if the applicant’s visa is rejected due to circumstances beyond our reasonable control. If the applicant’s visa application is denied by the Government of the country to which the visa is applied, he/she accepts that neither the government (through it’s embassy), nor Arius Holidays is required to provide a reason.

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Arius Holidays will not be held responsible for any costs incurred due to a delay in the visa process due to circumstances outside of Arius Holidays control.

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Arius Holidays bears no responsibility for costs incurred by an applicant or any secondary applicants while waiting for a visa to be finalised by the immigration authorities. These costs may include but are not limited to cost of flights, rent of accommodation, loss of earnings or any other costs. Arius Holidays is not liable for any costs arising from any action or inaction of any immigration authority, embassy or government body associated with the visa process or indeed for the non-provision of service from any third party associated with the visa process or visa delivery that may result in a visa application or any part in the visa application process being delayed or refused as a result.

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An embassy may decide to review an application in the destination country rather than at the local embassy. This decision is at the discretion of the embassy and it is not something that would be known in advance by Arius Holidays. It may take longer than the standard processing time for such applications to be processed and this is outside the control of Arius Holidays.

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Arius Holidays will always lodge a visa application in the applicants’ best interest and do not have authority to grant a visa of any kind. Arius Holidays cannot guarantee a positive result on a visa application or any assessment or review in arriving at the final result, which is part of the visa process. The final decision to grant or reject the visa application on all applications rests with the relevant embassy or its relevant ministry or its authorized representatives responsible for issuing visa.

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Arius Holidays cannot influence: any decision made by an immigration authority; any requests for additional information before finalising a visa; any delay by an immigration authority in the issuance of a visa; or a decision to refuse to grant a visa.

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The immigration authority/officer has the sole decision on the term of a visa that they grant. This term may be less than the term expected or requested by the client. Similarly, the immigration authority / officer has the sole decision on the activation date that they place on a granted visa. This date may be prior to the date expected or requested by the client. Arius Holidays is not responsible for the term of any visa issued or the activation date placed on a visa by an immigration authority even. Arius Holidays has no authority or control to change this term/date.

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Arius Holidays advises its clients on visa options and applies for visa applications on their behalf in good faith based on immigration information made available directly by immigration and embassy departments at the time of lodgement. In the event where immigration laws and/or regulations have been updated by an immigration department but such updates have not made known to the public at the time of visa lodgement such conflicting information is outside the control of Arius Holidays. Arius Holidays will not be liable for any visa application being refused or any additional costs arising from such a refusal (including travel costs) should situations of outdated information arise.

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Arius Holidays will use and rely on information provided by the client in the provision of services to that client. Arius Holidays will not independently verify or assume responsibility for the accuracy or completeness of such information.

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It is the client's responsibility to provide Arius Holidays with all required information and documentation concerning an application. This may include but is not limited to documentation from third parties such as partners, family, employers, sponsors, assessment bodies, educational bodies, etc. If the required documentation and information does not meet with the requirements of visa application, Arius Holidays retains the right not to lodge that visa application until it has received all of the required information in order to do so.

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If an immigration authority has incorporated a deadline for the submission of documents to an application, these documents must be provided at the earliest possible time but no later than 48 hours prior to the deadline date.

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Arius Holidays cannot be held responsible for any expense and/or delay arising from incomplete, false or inaccuratesubmission of application forms, information provided and/or supporting documentation.

No refund is forthcoming of any fees paid to Arius Holidays where the visa application has been lodged to the Immigration Authorities regardless of the reason for withdrawal.

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Arius Holidays will exercise professional diligence in processing visa applications.Nevertheless, liability will not be assumed for any rejections or inaccuracies on visa copies that result from decisions made by embassies or consulates or its authorized representatives, or from incorrect information provided by users. Should an error occur due to Arius Holidays’s data entry on embassy or VFS portals, users will be eligible for a refund of the Arius Holidays Service Charge or Fee only. It is crucial that users verify the accuracy of all information submitted to Arius Holidays, as no refunds will be provided for any embassy or appointment fees.

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If visa applicant/holderor your customer, in case of a travel agent, decide to overstay without legitimate approvals at a particular destination, in such circumstances, visa applicant/holdershall be liable to bear the penalty charges, disciplinary action, legal proceedings etc. by the Government or other such concerned authorities. Arius Holidays will not bear any responsibility for any such charges or action on visa applicant/holder.